Information regarding the holiday
Whilst we make every effort to ensure that the information in our website and elsewhere is as accurate as possible, details are often published many months before your holiday takes place. We reserve the right to make changes to the website and elsewhere and any information they contain. You will be informed of any material changes before booking.
Cancellation to your holiday by you
All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, you will not be refunded.
Amendments of cancellations by us
i. Amendments
It is occasionally necessary for us to make changes to the advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting the alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below if you have paid the balance in full. In the event that only a deposit or partial payment has been made, no compensation will be available.
ii. Changes during the holiday
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost.
ii .Cancellation by us
Whilst we hope we will never have to cancel your holiday this does very occasionally happen and we reserve the right to do so. Should it be necessary to cancel your holiday, we will endeavour to offer alternative travel arrangements of equivalent or similar standards. Alternatively we will provide a full and prompt refund.
iii. Force Majeure
Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers.
iv. Duty of careReserve the right to cancel a holiday on the grounds of duty of care. In the event of such cancellations being necessary we will notify you in writing or other electronic means.Such cancellations will be made at our discretion. A full refund of any monies paid will be made.
Prices
All prices advertised or quoted are per person in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded.
Exclusion of liabilities
We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination, which may not be the same as developed international standards. Accordingly:
i. We will pay reasonable compensation if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited to no more than the holiday price of the person affected.
ii. Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.
iv. It is your responsibility to use security deposit boxes at the venue for all valuable items. Such items include, but are not limited to: Passports, Visas, travel documentation, money, credit and debit cards, jewelry and electronic goods. We accept no liability for loss or damage to such items, whilst attending the holiday.
Passports, Visas and Vacinations
It is your responsibility to ensure that all necessary passports are machine-readable. All passports must have a validity of at least six months from your scheduled return date to the UK. You will generally need clear/clean pages for visas, as required, to be inserted. You must read all documentation that is supplied to you and ensure that all information contained within is correct.
You should also ensure that all necessary visas, international driving licences, vaccinations and other health documents are in order.
Travel Insurance
Your retreat with us does NOT include personal travel insurance, only group insurance relating to the accommodation and it is your responsibility to ensure you have adequate insurance cover. In accordance with normal industry practice, we will require you to have adequate travel insurance to provide accident and medical cover before your holiday departs. Such insurance should ideally be valid from the date of booking, be valid throughout the holiday duration and financially cover any probable loss through cancellation, amendment, accident or health related problems.
You should ensure you are covered for all activities you are planning on your trip.
Special Requests
Whilst we will endeavour to comply with any special requests such as diets and room requirements, we can only do so on a “goodwill” basis. Such requests are usually provided at the discretion of the relevant supplier, thus we cannot guarantee availability and cannot be held responsible if they are not provided.
Excursions and activities
We are only responsible for excursions and activities sold by us and which form part of your holiday contract. Any issues with outside agencies needs to be taken up with them.
Jurisdiction
This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.
Data Protection Policy
In order for us to process your booking we need to store and record your information, including data as supplied.
UK foreign office advice on overseas travel
It is now assumed that British citizens are at risk of terrorism, be it in the UK or when travelling overseas. History has shown us these attacks can either be spontaneous or premeditated. For your guidance we suggest you visit the website of the Foreign Office on: www.fco.gov.uk or tel: 020 7821 4090. The website is regularly updated and provides you with country-specific information, including advice on terrorism and general matters on health and safety.
Travel arrangement
We do not arrange flights or travel for any of our retreats. It is your responsibility to make necessary travel arrangements and if required, confirm your flight times with your airline before your outward and return journey.
Booking
Your retreat booking will be confirmed upon receipt of:
1) Payment of a deposit
2) Receipt of full balance
In the event of only a deposit payment, your retreat booking should be considered provisional until the full balance of the retreat has been paid and we have received your completed booking form.
Changes to the terms
We reserve the right to modify these terms and conditions without notice.
Etiquette
This is a shared trip, so we expect all participants to be courteous of one another including respecting quiet time for guests an neighbours. This trip has an on-site chef and therefore no food and drink from outside is allowed in but will be available for purchase in the villa at an additional cost. Towels and bedding will be provided. Please respect the space and furniture. Any damage to the villa or furniture in the villa will be at the cost of the traveller. This is a non-smoking villa.